This documentation was deprecated 08/01/17. Information here may be incomplete or out of date.
When you need merchandise sent to someone, that's called an Order. There are a variety of ways to create orders that will be useful based on the particular situation you find yourself in.
If you're using Shopify, BigCommerce, Bandcamp, E-Junkie or Paypal to power your webstore, orders can by imported directly into Whiplash in real-time. The benefits of having your orders flow effortlessly from you webstore into Whiplash are hard to overstate. Your customers order and their goods get shipped without you lifting a finger. Not bad, right?
You can create orders one at a time on WhiplashMerch.com under Orders -> Create New. You can specify the address and items similar to a webstore, the differece being that because you own the merchandise, there's no need to pay. You just say where you need the order shipped and what it should contain, and out it goes.
Comma Separated Values (CSV) is a generic format to pass data between different platforms. Often you'll export a CSV from one source, update the data in Google Sheets or Excel, and then upload into Whiplash. Here's the Whiplash template and import area.
If you're tech savvy, the API could be your best friend. You can create orders from inside your own application. This could be based on actions your customers take or an automated script to send rewards to groups of clients. You could automatically ship gifts to your Facebook fans when they share your page. Get where we're going with this? It'll be huge. Your kids are going to love it.
You can submit orders via email! You just need to follow a specific syntax our app understands. WARNING: Not recommended for non-promotional products, as there isn't a way to verify the authenticity of orders placed via email. i.e., someone could hack your system and order all of your products for their friends, for free. It's unlikely, but use with caution and only for items like free t-shirts, stickers, and other swag rather than paid merchandise.
Orders can be sent to Whiplash directly via email. The format should follow the example below exactly and be sent to a special address. Contact Us to find out what that address is!
Here's the format your order data should adhere to. Note the "--- begin here ---". That part is important!
--- begin order --- Order #: 2140732141 Store URL: http://YourWebsite.com Shipping Name: Benjamin Button Email: Benji@gmail.com Shipping Address 1: 1234 Sesame Street Shipping Address 2: Shipping City: Beverley Hills Shipping State: CA Shipping Zip: 90210 Shipping Country: United States Item1SKU: 804297908502 <-- Make sure this is the SKU on file with Whiplash Item1Quantity: 1 Item1Price: $10.00
For Whiplash to recognize the emails you send, you'll need to go into your Preferences -> Shops and Add an E-commerce Platform for Email with the same URL you'll be submitting in the Store URL field.
Is there another way you'd like to create orders? Let us know!